The Role of Polyglutamine Expansions in Huntington’s Disease Essay

‘Huntington’s disease (HD) is an autosomal dominant progressive neurodegenerative disorder characterized by personality changes, motor impairment and subcortical dementia. It is associated with a selective neuronal cell death occurring primarily in the cortex and striatum.’ (Scherzinger et al, 1997). HD causes emotional problems, uncontrolled movements and the loss of thinking ability. It can lead to disability and death from the illness. There are two forms of this disease: adult-onset and early-onset (juvenile). Adult onset is by the far most common for HD; symptoms develop at mid 30s/40s, an individual will live an average of 20 years after symptoms and signs begin. Premature signs and symptoms are depression, involuntary movements, trouble learning new information, poor coordination and balance; this can all progress very severely. When HD develops into twitching or jerking this is referred as Chorea. HD can be referred to Huntington Chorea. ‘HD usually has a mid-life onset, but a juvenile form, defined by onset of symptoms before the age of 21 years, is present in about 7% of HD cases.’ (Nance, 2001) It has similar symptoms however the disease progresses more quickly than adult onset form. Gente (1985) results showed findings by others, that the most juvenile-onset patients inherit the gene from their fathers and that the late-onset form is more frequently inherited from affected mothers. ‘The disorder is caused by CAG/polyglutamine (poly Q) repeat expansions in the first exon of a gene encoding a large ~350 kDa protein of unknown function.’ (Scherzinger et al, 1997) Zhang et al state that due to the expansion of polyQ repeats within the protein causes neurodegenerative disease. Expansion of CAG repeats coding f... ..., C. and Bates, G, P. (2004). Huntingtin and the molecular pathogenesis of Huntington’s disease. EMBO reports 5. 958-963 Nance, M, A. and Myers, R, H. (2001) Panov, A, V., Gutekunst, C., Leavitt, B, R., Hayden, M, R., Burke, J, R., Strittmatter, W, J. And Greenamyre, J, T. (2002) Early mitochondrial calcium defects in Huntington’s Disease are a direct effect of Polyglutamines. Nature neuroscience. Volume 5 no 8 Ross, C, A. (2002). Polyglutamine Pathogenesis: Emergence of Unifying Mechanism for Huntington’s Disease and Related Disorders. Neuron, Vol. 35,819-822. Scherzinger, E., Lurz, R., Turmaine, M., Mangiarini, L., Hollenbach, Birgit., Hasenbank, R., Bates, G, P., Davies, S, W., Lehrach, H and Wanker, E, E. (1997). Huntington-Encoded Polyglutamine Expansions Form Amyloid-like Protein Aggregates In Vitro and In Vivo. Cell, Vol.90, 549-558. Zhang,

Marketing Memo Essay

Attention: Mr. Donald Douglass and Mr. Ronald Abrahams, as well as all stockholders for U Driver Transport. After much research and evaluating of information pertaining to the country of Australia, I believe that Australia will be an impeccable candidate for the next location for Global Expansion for U Drive Transport. There are six factors of the external environment that Australia possessed that made this decision possible. These six factors are: Social factors, Demographic factors, Economic factors, Technological factors, Political and Legal factors, and Competitive factors. This conclusion is based upon mainly the economic strength and the Technological External Environmental factors of this country. Australia has economic stability to patron the U Drive Transport business, along with their impressive Demographics. The Technological factors are strong as well, they have the modern technology that would withstand the requirements of a new business entering into their country, for example: U Drive Transport. Being that Australia also plays an active role in the World Trade Organization expresses to a business like U Drive Transport that this country already has the experience and the knowledge of the business world. There is definitely more information that could be acquired about this fantastic country that has shown signs of very strong potential for the new expansion location for U Drive Transport. Within this Memo, I am also requesting not only should Australia be considered to be the next location but I am also requesting an expansion for more research and evaluation due to the fact that there is so much more to see especially about the Social External Environmental factors of Australia. This explains why this information is not included in the Memo. Looking forward to your response.  Ms. Tijuana Hutcherson U Drive Transport External Environmental Analysis World Region: Country: Bureau of East Asian and Pacific Affairs Major City Center: Australia Social External Environmental Factors (Textbook Pages: ) Opportunities: Threats: Resources: http://www.state.gov/e/eb/eppd/csr/index.htm Demographic External Environmental Factors (Textbook Pages: ) Opportunities: Being that the life expectancy at birth is long and healthy, U Drive Transport will be able to provide services for not just the young but the old too for a substantial amount of years. The life expectancy at birth for Australia is 79.63 years for men and 84.64 years for women. Threats: As long as there is not any severe diseases or any natural disasters that would wipe out a huge amount of the population that would prevent the young as well as the old to be able to live. We have all learned from Hurricane Katrina that natural disasters do occur. The U.S. Census International Data Base is located at: http://www.census.gov/population/international/data/idb/informationGateway.php Economic External Environmental Factors (Textbook Pages: ) Opportunities: The Australian economy has experienced continuous growth and features low unemployment, contained inflation, very low public debt, and a strong and stable financial system. By 2012, Australia had experienced more than 20 years of continued economic growth, averaging 3.5% a year. Demand for resources and energy from Asia and especially China has grown rapidly, creating a channel for resources investments and growth in commodity exports. Threats: The United States just experienced a recession, this would be the only cause for Australia’s successful economy growth. That would be a recession, and this has been known to happen to the best of countries, it happened to the United States so it could happen to any country. Technological External Environmental Factors (Textbook Pages: ) Opportunities: Australia has 10.47 million telephone main line in use, and 24.4 million mobile cellular lines. The Australian Broadcasting Corporation (ABC) runs multiple national and local radio networks and TV stations, as well as Australian Network, a TV series that broadcasts throughout the Asia-Pacific region and is the main public broadcaster. Australia has 17.081 million Internet hosts and 15.81 Internet users. Threats: Just like the economic recession, the technology systems for this country could run into a glitch that could prevent all of their systems from running, and that could destroy their technology. Political and Legal External Environmental Factors (Textbook Pages: ) Opportunities: Australia has an Executive Branch, Judicial Branch, and a Legislative Branch. They also have nine political parties with leaders. The Australia legal system is common law system based on the English model. Threats: Whatever Allies that Australia may have, those countries will always have the ability to no longer respect the politics and the legal system of Australia. Resources: The World Factbook  Competitive External Environmental Factors (Textbook Pages: ) Opportunities: All the countries that do not participate in the World Trade Organization with Australia, will actually deal with other countries that will be against Australia competitively. Threats: The possibility of those competitive countries establishing a stronger economy, demographic, and political and legal factor than Australia. References Central Intelligence Agency. (2014). The world factbook. Retrieved from https://www.cia.gov/ library/publications/the-world-factbook Lamb, C. W., Hair, J. F., & McDaniel, C. (2014). MKTG7, 7th Edition. Retrieved from

Ethics And Society Ethics - 1009 Words

Ethics and Society Ethics refers to the principles or standards of human conduct that can be used by an individual to make decisions between alternative courses of action. Ethical choices occur in all lifestyles and typically involve a conflict where one person or group benefits at the expense of another. Business, for example, is often confronted with the decision to utilize technology to reduce its workforce and thereby raise its profits to benefit its shareholders, at the expense of eliminating the jobs of loyal employees who have been with the company for many years. One could make an argument for either course of action, and indeed there is no right or wrong answer, because either action might be deemed correct within its own objective. How then does one make an ethical decision? As with every decision, you begin by identifying the facts – who did (or will do) what to whom, and where, when, and how was (will it) be done? What are the opposing courses of action and the consequences of each? The decision maker can then decide which path to follow and which principal or value to apply. He or she may be guided by a professional code of conduct such as those advocated by the American Medical Association or the American Bar Association. There may also be a clear legal principle, but as is often the case with new technology the law may not yet exist. Eventually, however, every ethical choice is a matter of individual conscience. Perhaps the most basic tenet guiding anyShow MoreRelatedEthics And Society : Ethics Essay1009 Words   |  5 PagesEthics and Society Ethics refers to the principals or standards of human conduct that can be used by an individual to make decisions between alternative courses of action. Ethical choices occur in all lifestyles and typically involve a conflict where one person or group benefits at the expense of another. Business, for example, is often confronted with the decision to utilize technology to reduce its workforce and thereby raise its profits to benefit its shareholders, at the expense of eliminatingRead MoreEthics And Its Impact On Society1281 Words   |  6 Pages(government) leadership (Hasel, 2013). In modern times, ethics in government have become not only something of great public interest, but also an important area of study in the academic fields of politics and government. Ethics refers to the study of right and wrong behaviors (Makenricko, 2007). Ethics means weighing carefully the actions to be undertaken through the compliance prism of a set of values and standards defined at the level of society, for its own good (Brown, Trevino, Harrison, 2005Read MoreEthics And Its Impact On Society Essay1618 Words   |  7 PagesEthics, broadly defined, is a set of values or principles established by society for its betterment. Many of these values and principles are incorporated into culture and law. Organizations today integrate ethics into the foundation of their businesses in order to augment the professional value and trustworthiness of their enterprise. Both public and private companies are expected to uphold certain ideals and internal controls for the benefit of their sta keholders. Operating with high virtues dictatesRead MoreEthics in Society Essay678 Words   |  3 PagesEthics in Society Life is a complicated journey. It is a mosaic of our experiences and adventures, coupled with information weve acquired through friends, family, books and teachers. As we mature, we begin to develop a distinct view of the world around us, as well as where we belong within that world. Our decisions start to follow the path laid out by the philosophy formed from this conglomeration o knowledge. These actions and beliefs, together with our genetic predispositions, help defineRead MoreBusiness Ethics in Society1153 Words   |  5 Pages. According to Velasquez, an ethic theory is one that evaluates the moral standards of a society. In other words, it evaluates whether actions are right or wrong. An ethical theory is developed within an individual while he or she is growing up. Furthermore, that child will develop moral standards of how to behave, talk and communicate because of the influence of his family, his religion and his community (13). 2. According to Velasquez, utilitarianism is a view where actions and policies are evaluatedRead MoreEthics Are The Foundations Of Society1281 Words   |  6 PagesEthics are the foundations of any society in which any group of organisms lives. From the dawn of social behavior in animals, the preservation of lives and well-being has been at the forefront of a population’s goals. This is because this method of survival works. We kept one another alive because we all wanted to stay alive. We treated each other with the dignity with which we wanted to be treated. However, we have come to a point beyond using only the base instincts we have to keep individualsRead MoreEthics And Its Impact On Society1312 Words   |  6 Pages. A large part of ethics are biological in origin we,re social creative, and as such have had to develop instincts over the ages that allow us to cooperate in groups.This includes basic concepts such as a revulsion or at least hesitance toward homicide basic ideas like property rights, and the concept of justice and revenge, these are universals across all cultures. Some rare individuals may lack these fundamental ethics, but they are always unusual cases among their societies and are usually outcastRead MoreIke Ethics And Society1324 Words   |  6 Pages IKEA GB590: Ethics in Business and Society Unit 2 Assignment Nicola Jones Baker Prof: Jackie Deem January 16, 2016 Introduction In 1995 one of IKEA suppliers in India was named for using children for labor in a rug factory. This was alarming to the IKEA Corporation. This news could have been damaging to the entire company if the right preventive measures were not taken. IKEA had to decide on their viewpoint on child labor and then had to make sure that what they didRead MoreEthics And Its Effects On Society913 Words   |  4 PagesEthics as defined in the Mariam Webster Dictionary is â€Å"rules of behavior based on ideas about what is morally good and bad†. I believe that as Americans we excel (most of the time) in doing the right thing. For example, most Americans raise their children to say sorry and hug it out when they did something wrong and to speak up when someone is being mistreated. Although, in the science field as far as experiments go, a lot of wrongdoing is occurring. I think that there is a gaping hole in where ourRead MoreThe Importance of Ethics in Society Essay883 Words   |  4 P agesEthics are moral principles or values that govern the conduct of an individual or a group.It is not a burden to bear, but a prudent and effective guide which furthers life and success. Ethics are important not only in business but in academics and society as well because it is an essential part of the foundation on which a civilized society is built. Ethical behaviour is what all career people should aim to have. Not just the ethical attribute but exceptional behaviour with this regard

Essay on The Ethics of Homosexuality - 1643 Words

â€Å"All men are created equal, No matter how hard you try, you can never erase those words,† Harvey Milk. A homosexual, as defined by the dictionary, is someone of, relating to, or characterized by a tendency to direct sexual desire toward another of the same sex. Homosexuality is ethical, and I will provide rational arguments for, and irrational arguments against the topic. A few objections are as follows: It is forbidden in the Bible and frowned upon by God; It is unnatural; Men and women are needed to reproduce; There are no known examples in nature; and the most common argument that concerns homosexuality is whether it is a choice or human biology. My arguments will be ignoring a major element in factoring the morality of homosexuality,†¦show more content†¦You’re going to have to be nice to your boss to be successful at the business. Disregarding your parents’ advice, you give time and compassion, later to discover there’s nothing different with African Americans. Again, to make a final decision over the morality of homosexuality, it is essential to eliminate all of one’s prejudices. A major reason for the fear and objection towards homosexuality is organized religion. Whether we notice it or not, we as humans follow many everyday concepts from the Bible. Examples would be, to not steal, murder, or commit adultery in marriage. The Bible also states that homosexuality is unethical and should be avoided as other sins. These are all great to follow, if you conform to the rules of the Bible. Religious back up should not be used in order to deem something wrong or unethical. It is essential to understand, to deem homosexuality ethical or not, rational decision-making must occur. One must analyze the pros and cons; if the pros outweigh the cons, homosexuality is ethical, and visa versa. One who explicitly follows an organized religion must follow the rules of a higher power (God). Getting rid of this obstacle will leave room for autonomous decisions on homosexuality, and eventually its place in good ethics. Considering the biological/choice standpoint, one must again not let their beliefs give bias to their opinions. Each and every one of usShow MoreRelatedEthics of Homosexuality857 Words   |  4 Pagesï » ¿ Homosexuality Homosexuality has always been a controversial topic of ethical discussion. The morality of the subject depends completely upon a person’s views. A person is often swayed one way or another and religion often plays a very large role on the subject. There are those who believe in the divine command theory and those who believe in the natural law theory. In order to properly understand either theory it is important to know the meaning behind each. According toRead MoreThe Fundamental Mission Of The National Association Of Social Workers1630 Words   |  7 Pagesand competence (Parker-Oliver and Demiris, 2006; Elizabeth, 2012). NASW code of ethics Social work involves adherence to professional ethics. A social worker has the obligation to articulate the basic values, ethical standards and principles as he or she undertakes the social work duties. The NASW code of ethics provides the principles standards and values as a guide for the social worker conduct. The NASW code of ethics is relevant to all social professionals regardless of their professional functionsRead MoreEssay on Authority in Lisa Cahill’s â€Å"Homosexuality1169 Words   |  5 PagesLisa Cahill’s â€Å"Homosexuality The most difficult part of any modern theological debate is choosing the authority. With the variety of Christian denominations, individual thinkers, and outside influences, and it is often difficult to reach a general agreement. In her essay, â€Å"Homosexuality: A Case Study in Moral Argument,† Catholic theologian Lisa Cahill examines four major authorities and different ways to determine how they work together to produce a cohesive Christian ethic. Though she failsRead MoreSexual Ethics Essay1020 Words   |  5 Pagesdilemmas in sexual ethics such as homosexuality, marriage and divorce and pornography. For instance homosexuality is a major problem within sexual ethics because homosexual sex cannot lead to reproduction. However sexual ethic it differs between denominations compared to government law. Therefore these issues are a concern to religious belief; different faiths have different view on homosexuality or marriage and divorce. Many religious beliefs do not encourage homosexuality in fact it is severelyRead MoreEssay about Jewish Sexual Ethics1295 Words   |  6 PagesSexual ethics provide a framework for Jewish conduct so that the tradition may continue in stability and morality Evaluate the accuracy of this statement. Sexual Ethics are integral to Judaism because they provided direct guidance on how to behave morally and in accordance with the Torah and God. Although, over many years Jews were suffering from persecution, they are currently showing stability which can be attributed to the framework that is outlined through the strong ethics that theyRead MorePrejudice And Homosexuality And Sexual Love And Moral Experience1161 Words   |  5 PagesIsaiah Hines Phil. 2306-43430 05/14/2015 Prejudice and Homosexuality Sexual Love and Moral Experience For many years homosexuality and sex with out marriage has been condemned and debated most with in America . In all standards, homosexual men and women have been denied many rights within the land of the free and home of the brave. And if they have a(n) desire to want to be in the military then they are supposed to withhold their sexual orientation and preference, since this particularRead MoreEssay about Sexual Ethics: Gay Marriage Should Not Be Allowed1343 Words   |  6 Pagestopic of homosexuality and whether it is morally acceptable or unacceptable is brought up on a daily occurrence. Many individuals believe that homosexuality is a problem and ceremonies such as gay marriage should not be allowed. However, what is it that makes homosexuality considered wrong? Critics argue that homosexuality goes against the Bible—the word of God—and is immoral. The issue of homosexuality, however, is argued further when considering the topic of sexual ethics; homosexuality is not theRead MoreThe Debate On Sex Ethics Essay1410 Words   |  6 PagesUnder the topic of sex ethics, the morality of homosexuality is a widely debated and controversial issue. One side of the debate asserts that homosexual behavior is against God’s will, and is wrong because we are all obligated to do God’s will, God’s will is expressed in the Bible, and the Bible forbids homosexual behavior (Craig). This debate is called the traditional Christian argument. Although the argument is valid, I will argue against the conclusion that homosexual behavior is not against God’sRead MoreWhy Natural Law Theory Is an Inadequate Criticism of Homosexuality1147 Words   |  5 PagesNatural Law on these grounds, as well as proving that it is inapplicable when judging the ethical value of homosexuality, and discrediting homosexuality as a perversion. Act utilitarianism depicts the argument more clearly, because there are certain semantic inconsistencies with Kantian e thical Theory that will be discussed further on. Let us first consider the premise that homosexuality is contrary to Natural Law, because the Natural Law dictates that sexual relationships must be heterosexualRead MoreThe Moral View Of Homosexuality1708 Words   |  7 Pagesargument of homosexuality being considered moral or immoral has been an argument for as long as humans have been in existence. This argument has been viewed by philological experts and people all over the world for centuries and it continues to be a major argument today. The moral view of homosexuality has many arguments, but the arguments that are going to be mentioned are the normative ethics argument, the argument on why the moral law is true when it comes to homosexuality, and why homosexuality should

The Regulation Of Prostitution During The Victorian Period

During the Victorian era, women were classified as either being the stay at home mother, or a prostitute. This essay will critically review the statement ‘The regulation of prostitution during the Victorian period – through the contagious disease acts - symbolised a sexual double standard of morality. One that required different standards of chastity for men and women.’ This statement will be reviewed by drawing upon contemporary and historical and sexual double standards. The regulation of prostitution in Britain became a matter of urgency in the middle and later decades of the nineteenth century (Howell, 2000). Moeoever, this essay will also include a description of the Contagious Disease Acts, how it was implemented during the Victorian period, and how it affected the women, and those defined as prostitutes. There is no clear or simple definition of the term prostitution (Levine, 1993 cited in..). According to research, the nature of commercial sex work, and the policies that are implemented and linked to sex work do not have a clear status, especially when examined historically and geographically. However, in Britain, during the modern period, prostitution has become increasingly well defined by legal and medical services. A model of venereal female sexuality was implemented during the nineteenth century. This model informed social policies, which were designed to tackle what was considered to be prostitution’s dangerous, and disturbing ‘ill-effects’. The culmination ofShow MoreRelatedPro Legalization of Prostitution Essay1151 Words   |  5 PagesPro Legalization of Prostitution The world’s largest trade, prostitution, has always found ways to overcome the legal attempts to suppress it. Prostitution has become one of the most common trades throughout the world. Many poor countries have turned to prostitution as an outlet from their economic difficulties. It is the easiest from of labor for those who do not have a proper education or the economic background to join the legal labor force. Many men and women haveRead MoreSexual Nature And Sexual Differences1560 Words   |  7 PagesSeveral of the fundamental shifts in the ideas about the sexual nature and sexual differences occurred in the eighteenth and nineteenth-centuries. During this period the new scientific knowledge is increasingly accepted concerning biological sex, gender, and sexuality, under which the belief that men and women are biologically different emerges. As the acceptance of this discovery grew it creates a new cultural system of proper behavior for men and women, and new constructions of gender. ThroughRead MoreA Report on Medical History, Law, Prostitution, and Public Health2063 Words   |  8 Pagesï » ¿Medical History Law, Prostitution and Public Health John Scott, in his paper, Prostitution and public health in New South Wales accurately describes the way that prostitutes are seen in this particular region and in the rest of the world. Prostitutes working in public spaces have been presented as sexual agents willfully engaged in criminal conduct and the spread of contagion (2003). This is clearly a more or less universal opinion of prostitutes and prostitution. However, as Scott pointsRead MoreMarriage Is An Institution That Is Important1455 Words   |  6 Pagesmarriage have changed throughout the years as well as ideas about sex and gender, for these concepts have been notoriously linked and effect one another’s evolution. The Eighteenth Century marked a period of changing attitudes of marriage and therefore sex and gender. For centuries before this period, the Catholic Church dominated the domain of marriage, controlling the sex lives and gender roles that existed within this institution. The accepted idea was that marriage was only intended for reproductionRead MoreSocial And Economic Role Of Women During The Nineteenth Century1786 Words   |  8 Pageschange in industrialisation alongside social change which affected a variety of people and classes. More background to prostitution Research questions Burstyn highlights that these changes altered the social and economic role of women during the nineteenth-century . She goes on to point out that there were great pressures on middle-class women not to work during this period and explains that ‘leisure women’ were symbols of the economic success of their male relatives . Burstyn suggests that marriageRead MoreEssay On Sexuality In The United States878 Words   |  4 Pagesconsidered taboo at home and limited in schools. Sex Education in the United States †¢ In the 1800s due to an outbreak of cholera and syphilis many public campaigns began to promote the regulation of sexuality. †¢ In 1835, adolescents throughout America learned about sexuality from religious brochures and books. †¢ During this time Rev. John Todd wrote a book title â€Å"Rev. John Todd’s Student’s Manual†. This book was written to discourage masturbation. †¢ In 1913, Chicago became the first city to launchRead MoreBrief History of Prostitution3302 Words   |  14 Pageshistory of prostitution Note by the author This document owes a lot to Max Chaleil’s work. His book, ‘Le corps prostituà © : le sexe dà ©vorant’ is the main reference of this file. This historical summary will mainly concern France, even though there are a few comparisons with the situation of prostitution in other countries. 1. The Beginnings : Sexual hospitality and sacred prostitution It is not so sure that prostitution is the oldest trade in the world; the Europeans admitted to it during the colonialRead MoreA Study on Metafictive Devices in the French Lieutenant’s Woman5819 Words   |  24 Pagesmetafictive devices, namely the intrusion of modern novelist-surrogate, the parody of Victorian romance and the creation of multiple endings. The last part will focus on the author’s profound aim in utilizing these techniques. Based on a careful survey of the original work and relevant materials, the paper holds the perception that through metafictive devices, Fowles has exp ressed his critical point of view towards Victorian era and woman emancipation. As a multi-faceted new woman in the novel, Sarah liberatesRead MoreWomen as Commodity8915 Words   |  36 PagesIn women in the story interprets Shakespeares viewpoint about women state before. That women were treated as commodities on the early modern marriage exchange has, of course, been well established. Numerous social historians of the early modern period have documented the value attached to daughters as a means by which to advance family name and social position. Although marriage formations differed widely according to social ranking, as B.J. Sokol and Mary Sokol note in Shakespeare, Law, and MarriageRead MoreWomen as Commodity8899 Words   |  36 Pageswomen in the story interprets Shakespeares viewpoint about women state before. That women were treated as commodities on the early modern marriage exchange has, of course, been well established. Numerous social historians of the early modern period have documented the value attached to daughters as a means by which to advance family name and social position. Although marriage formations differed widely according to social ranking, as B.J. Sokol and Mary Sokol note in Shakespeare, Law, and Marriage

Some Things That Contributed To Sarah free essay sample

Some things that contributed to Sarahs attitude towards her curfew was peer pressure. I think that if it wasnt for the peer pressure, Sarah would not have went out at all and would have stuck with her curfew. Peer pressure I think is the main cause of what teenagers do and what they do not do. A lot of teenagers are follow what is popular and sometimes they do not think of the that consequences can happen after they do something.I think that Sarah went with the peer pressure as they will all trying to get her to stay and liking to Jake, I believe did not help with making the right decision of not going home one time. I think that Jake was attracted to her because of the person she is and he liked that kind of person. They seemed to get along good and had something in common, which is a Start Of attraction. We will write a custom essay sample on Some Things That Contributed To Sarah or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Another reason is that he could have been drinking but I do not think that this is the case in this situation. The fight was a social interaction of the night. Usually hen you are interacting and at a party someone always thinks that they are the big shot and has to be tough and thats when fights start. When certain people at a party always try and be the central of attention and it always ends up with a fight or drama. Sarahs behavior was influenced by the throughout the night as she was enjoying her night of being out and that they kept begging her to stay. As, when she saw Jake and started talking to him is when her responsibility went out the window and she was influenced by pressure f her peers.Sure Sarah could have made better decision on how her night ended up but I think that when you are restricted all the time to certain times is when you act out. Also with her being a good kid and doing good in school gave her more of a reason why she thinks she should have stayed past her curfew, not thinking she would get in to trouble. As someone that is always a good kid never thinks of the consequences and thinks that it would be easy to get out of trouble.

Understanding Good Customer Service free essay sample

This is when they ask for something and they expect a certain level of service Customer satisfaction- This is when customers feel like you’ve given them a good service Main characteristics of typical customers- Typical customers purchase goods/services, make queries and ask for advice. Exceeding customer expectation- Providing good value for money, giving advice and information quickly, providing additional help and support and good discounts. Falling short of customer service- Being unable to meet customers’ expectations, unable to deliver services/goods and being rude. Different responsibilities in customer service Supervisor- training, day to day responsibilities, supervision and a source of advice Line manager- more supervision, more responsibility, and auditing. Customer service roles- Receptionist, shop assistant, delivery driver and accounts manager. Different kinds of information- Informative, instructive, directive, warning and safety. Common sources of information- Brochures, leaflets, internet, press reports and from your customers. Customer’s service experience is affected by the behaviour they receive from customer service practitioners Showing concern- Sympathy Listening- Nodding, saying yes Positive body language- Keeping eye contact Indentifying the reason for dissatisfaction- Faulty goods, no delivery. We will write a custom essay sample on Understanding Good Customer Service or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Apologising- Saying sorry, explain the reasons Remaining calm and in control- Not losing temper Typical customer service problems- Complaints, faults, deliveries and not fit for purpose Reporting customer service problems- To your supervisor, to your manager and to the supplier. Teamwork: To customer- Consistent service and effective cover for absences To organisation- Consistency and effective cover for absences To self- Help, support and an impact on motivation Organisational practices and procedures- Keeping accurate records, answering phones, staff appearance and dress, refunds policy and complaint handling. Importance- Ensuring consistent and reliable service, customer satisfaction, efficient operation and corporate identity. Reffering to someone in authority when? Outside own expertise, outside own authority, seeking advice and unable to deal with customer. Reffering to someone in authority how? Face to face, in writing, over the telephone and via text or email. Security of customer and their property- Compliance with health and safety laws, ensuring hygienic work practice and having a security alert. Security of customer information- Data protection laws and credit and debit details. Health and safety- Compliance with health and safety regulations, control of substances hazardous to health regulations 1994 and fire safety regulations. Treating customers equally- equal opportunities, racial and gender discrimination and compliance with regulations act. Importance of confidentiality to customer- making sure name, address, debit and credit card and details of purposes are secure. Importance and confidentiality to staff- making sure names, address’s are secure. Also making sure it is compliant with the data protection act- access limited to authorised personnel and computers need a password to be accessed. Legislation- Working time directive 1999, working with computers, equality act 2010 and the disability discrimination act. Effect of external regulations- organisational procedures and the trade body codes of conduct.